TERMS & CONDITIONS

These Terms & Conditions govern the provision of dog training, behavioral consultation, educational, instructional, online, and related professional services by Pawfection Dog Training (“Pawfection”).

By booking an appointment, paying a deposit or fee, enrolling in a program, commencing services, or otherwise accepting services from Pawfection, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

The Client is responsible for reviewing these Terms & Conditions before purchasing or commencing services.

1. APPOINTMENTS AND DEPOSITS

A deposit is required to secure an appointment. Unless otherwise agreed by Pawfection in writing, an appointment shall not be considered confirmed until the required deposit has been received.

The required deposit must be received no later than forty-eight (48) hours before the scheduled appointment. Pawfection shall have no obligation to attend an appointment for which the required deposit has not been received.

Deposits are non-refundable except where otherwise required by applicable law.

First Rescheduling

A deposit may be transferred on one occasion to a replacement appointment provided that:

1. Pawfection receives at least twenty-four (24) hours’ notice of the requested postponement; and

2. a replacement appointment is scheduled at the time the original appointment is postponed.

Subsequent Rescheduling

If the Client postpones or reschedules the appointment for a second or subsequent time, the original deposit shall be forfeited and a new deposit will be required to secure another appointment.

2. CANCELLATIONS AND FAILURE TO ATTEND

An appointment cancelled by the Client with less than twenty-four (24) hours’ notice, without the prior agreement of Pawfection, shall be subject to the full scheduled training fee.

Failure to attend a scheduled appointment without sufficient notice shall similarly result in the full scheduled training fee becoming due.

These provisions reflect the professional time reserved exclusively for the Client and Pawfection’s resulting inability to make that appointment available to another Client.

3. CLIENT INFORMATION AND PRE-APPOINTMENT QUESTIONNAIRE

The Client agrees to provide complete and accurate information requested by Pawfection concerning the dog, its history, health, temperament, behavior, aggression, bite history, training history, household circumstances, and any other information reasonably relevant to the services being provided.

Where Pawfection provides a pre-appointment questionnaire by text message, email, electronic form, or other means, the Client agrees to complete and return it as soon as reasonably practicable and, unless otherwise agreed, no later than forty-eight (48) hours before the scheduled appointment.

This information is required to enable Pawfection to properly prepare for the appointment and to protect the safety of the Client, trainer, dog, other animals, and members of the public.

The Client is responsible for ensuring that information supplied to Pawfection is truthful, complete, and accurate.

4. TRAVEL AND ADDITIONAL MILEAGE

The Client acknowledges that additional mileage or travel charges may apply to appointments located more than nineteen (19) miles from Sweetgum Valley Place, Lake Mary, Florida.

Any applicable mileage or travel charge shall be payable in addition to the training fee in accordance with Pawfection’s published or agreed mileage policy.

5. SAFETY, AGGRESSIVE BEHAVIOR AND MUZZLE REQUIREMENTS

Safety shall at all times take precedence over the continuation of a training session.

If, during an appointment, Pawfection reasonably determines that a dog’s behavior presents an unacceptable risk of injury to any person or animal and that training cannot safely continue without an appropriate muzzle or other reasonable safety measure, Pawfection may immediately suspend or discontinue the session.

Where a session is suspended because the dog cannot safely or comfortably wear an appropriate secure muzzle, the Client shall remain responsible for the training fee for the appointment at the time of the first appointment.

Once the dog has been appropriately conditioned to comfortably and securely wear a suitable muzzle, Pawfection may schedule a replacement training session. Where Pawfection has expressly agreed that such replacement session is included, no additional training fee shall be charged for that replacement session.

The Client acknowledges that withholding or misrepresenting information concerning aggression, previous bites, threatening behavior, or other material safety issues may place persons and animals at risk.

6. CLIENT COMPLIANCE WITH TRAINING INSTRUCTIONS

Dog training and behavioral modification require consistency and Client participation.

The Client agrees to follow the training methods, instructions, exercises, management procedures, and safety recommendations provided by Pawfection.

Any guarantee or continuing-support commitment provided by Pawfection is expressly conditional upon the Client substantially following Pawfection’s instructions and recommended training program.

The use of conflicting or unsanctioned training methods, or the solicitation or implementation of training or behavioral advice from another trainer, behavior consultant, training provider, or other source without Pawfection’s approval, may invalidate any guarantee or continuing-support commitment where such outside intervention materially interferes with Pawfection’s training program, methods, or ability to provide continuing support.

PAYMENT AND REFUND TERMS

7. NATURE OF THE SERVICES PURCHASED

The Client expressly acknowledges that payments to Pawfection are made in consideration for professional services, including, as applicable, dog training, behavioral assessment and modification, consultation, instruction, education, professional expertise, program participation, online services, and related services.

These are predominantly non-tangible professional services and are not physical merchandise capable of being returned, restocked, or resold.

Once professional time, assessment, consultation, instruction, training, information, expertise, or other services have been provided, those services cannot subsequently be physically returned to Pawfection.

Payment compensates Pawfection for, among other things, professional expertise, trainer time, preparation, assessment, instruction, advice, resources, appointment allocation, program capacity, and services actually provided or made available pursuant to the Client’s agreement.

8. REFUNDS

Except where otherwise expressly stated in writing or required by applicable law, fees for professional services already performed are non-refundable.

The fact that professional services are intangible does not eliminate any refund, cancellation, or consumer right that may otherwise exist under applicable law. However, a Client’s subsequent dissatisfaction, change of mind, or decision not to continue does not, by itself, create a right to repayment for professional services properly performed.

9. VOLUNTARY WITHDRAWAL AND BUYER’S REMORSE

The Client’s decision after purchasing or commencing a program not to continue attending, participating in, or utilizing services does not, by itself, constitute a failure by Pawfection to provide the contracted services.

Where Pawfection has performed the services due at that time and remains ready, willing, and able to provide remaining contracted services, a Client’s:

● change of mind;

● buyer’s remorse;

● change in personal circumstances;

● voluntary withdrawal;

● failure or refusal to attend;

● failure to schedule or utilize available services; or

● subsequent decision that the Client no longer wishes to continue,

does not, by itself, constitute non-delivery or non-performance by Pawfection and does not automatically create an entitlement to a refund.

The Client’s voluntary decision not to use a service that continues to be available should not be represented as Pawfection’s failure to make that service available.

10. MULTI-SESSION AND CONTINUING PROGRAMS

Where a Client purchases a program involving multiple appointments, classes, consultations, training sessions, online materials, continuing support, or other continuing services, Pawfection may reserve training capacity, appointments, personnel, resources, and program availability in reliance upon the Client’s enrollment.

A Client’s voluntary failure to utilize remaining services does not retrospectively convert services already provided into services that were not provided.

Similarly, where remaining contracted services continue to be offered and made reasonably available by Pawfection, the Client’s voluntary decision not to use those services shall not, by itself, constitute non-performance by Pawfection.

CHARGEBACKS AND PAYMENT DISPUTES

11. CHARGEBACKS

A credit-card or debit-card chargeback is not a substitute for a contractual cancellation or refund request merely because a Client subsequently changes their mind or decides not to continue with services.

Where Pawfection has properly performed, commenced, or continues to make the contracted services available, buyer’s remorse, voluntary withdrawal, non-attendance, or a subsequent decision not to continue does not, by itself, establish that the transaction was unauthorized or that Pawfection failed to provide the contracted services.

Nothing in these Terms & Conditions prevents a Client from truthfully exercising a legitimate chargeback, billing-dispute, or consumer-protection right available under applicable law.

12. EVIDENCE PROVIDED IN RESPONSE TO A CHARGEBACK

If a chargeback, payment dispute, or payment reversal is initiated, the Client acknowledges that Pawfection may contest the claim and may disclose relevant information and documentation to the Client’s financial institution, card issuer, payment processor, payment network, collection representative, legal representative, court, or other appropriate party where reasonably necessary to establish the validity of the transaction or enforce Pawfection’s rights.

Such documentation may include, where applicable:

payment authorizations; signed or electronically accepted agreements; these Terms & Conditions; invoices and receipts; appointment and attendance records; training records; questionnaires; text messages; emails; electronic communications; records of services performed; records of services offered or remaining available; and other evidence relevant to the transaction or dispute.

13. EFFECT OF A CHARGEBACK

The Client acknowledges that a chargeback or payment reversal is a payment-processing mechanism and does not, by itself, determine or extinguish an underlying contractual obligation that otherwise remains lawfully due.

If funds are removed from Pawfection following a chargeback but an underlying contractual amount remains legally due, Pawfection expressly reserves its right to pursue recovery of that amount through lawful means.

14. FALSE CHARACTERIZATION OF VOLUNTARY WITHDRAWAL

Where Pawfection has provided contracted services and/or continues to make remaining contracted services reasonably available, the Client agrees not to knowingly represent to a financial institution or payment processor that Pawfection failed to provide services solely because the Client voluntarily elected not to attend, participate in, complete, or continue those services.

Nothing in this provision prevents a Client from truthfully reporting an unauthorized transaction, actual non-delivery, material contractual dispute, or exercising any right protected by applicable law.

LIFETIME SUPPORT GUARANTEE

15. NATURE OF THE LIFETIME SUPPORT GUARANTEE

Where expressly included with a qualifying Pawfection program, the Lifetime Support Guarantee is provided as an additional benefit without a separate or additional charge to the Client.

No portion of the Client’s purchase price is separately charged or allocated to the Lifetime Support Guarantee.

Accordingly, the Lifetime Support Guarantee has no separate cash, monetary, redemption, credit, or refund value and does not constitute money held by Pawfection on the Client’s behalf.

The Client’s failure or decision not to utilize Lifetime Support does not create an entitlement to a refund, credit, rebate, or cash payment attributable to the guarantee.

The Lifetime Support Guarantee represents Pawfection’s commitment to provide qualifying continuing support in accordance with the conditions of the guarantee. It does not mean that any portion of the original training fee remains indefinitely refundable.

16. CONDITIONS OF LIFETIME SUPPORT

The Lifetime Support Guarantee is conditional upon the Client substantially following Pawfection’s training instructions, management recommendations, and safety requirements.

Pawfection’s continuing ability to stand behind its training may be affected where the Client materially departs from Pawfection’s program or introduces conflicting training methods or outside advice.

Where a Client independently obtains and implements conflicting training or behavioral advice from another provider without Pawfection’s approval and that intervention materially interferes with Pawfection’s methods, recommendations, or ability to provide continuing support, Pawfection reserves the right to withdraw the Lifetime Support Guarantee.

PAYMENT ENFORCEMENT

17. DISHONORED PAYMENTS AND RETURNED CHECKS

The Client is responsible for ensuring that any check or other payment instrument provided to Pawfection is valid and supported by sufficient funds or credit.

Where a check or other payment instrument is dishonored or returned unpaid, Pawfection reserves the right to recover the outstanding balance and exercise any additional remedy available under applicable Florida law.

Where applicable, Pawfection may issue statutory written demand pursuant to Florida Statute §68.065 and may pursue those statutory damages, costs, reasonable attorney’s fees, and other remedies to which Pawfection is legally entitled.

Nothing in this section imposes a charge, penalty, or remedy beyond that permitted by applicable law.

18. OUTSTANDING BALANCES AND COLLECTION

Any amount that remains lawfully due following a dishonored payment, payment reversal, chargeback, breach of payment obligation, or other failure to pay may be pursued through lawful collection or civil proceedings.

Pawfection reserves all contractual, statutory, and common-law rights and remedies available to it.

GENERAL PROVISIONS

19. NO GUARANTEE OF A PARTICULAR BEHAVIORAL OUTCOME

Dogs are living animals whose behavior may be affected by genetics, prior learning, environment, health, handling, consistency, Client compliance, and circumstances outside Pawfection’s control.

Unless Pawfection expressly agrees otherwise in writing, no representation concerning training or behavioral improvement shall be interpreted as an absolute guarantee that a dog will behave in a particular manner under every circumstance.

Any Lifetime Support Guarantee relates to the continuing support described in these Terms & Conditions and should not be interpreted as a guarantee that an animal can never display an unwanted behavior in the future.

20. WEBSITE AND ELECTRONIC ACCEPTANCE

These Terms & Conditions may be accepted electronically.

Checking an acceptance box, electronically signing an agreement, making a required payment after being presented with these Terms, or otherwise electronically confirming acceptance may constitute evidence of the Client’s agreement to these Terms & Conditions to the extent permitted by applicable law.

21. GOVERNING LAW

These Terms & Conditions and the relationship between Pawfection and the Client shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal law.

22. SEVERABILITY

If any provision of these Terms & Conditions is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed where necessary, and the remaining provisions shall continue in full force and effect.

23. NO WAIVER

Pawfection’s failure or delay in enforcing any provision of these Terms & Conditions shall not constitute a waiver of that provision or of Pawfection’s right to subsequently enforce it.

24. RESERVATION OF RIGHTS

Pawfection expressly reserves all contractual, statutory, and common-law rights and remedies available under Florida and applicable federal law.

Nothing contained in these Terms & Conditions is intended to waive, exclude, restrict, or otherwise interfere with any consumer right that cannot lawfully be waived or restricted.